Get in Touch With Us
Got a question about one of the free spins offers we cover, spotted something that needs updating, or want to suggest a Canadian casino brand for us to look at? This page tells you how to reach the team behind Online Casinos Canada and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable route to us. Send your message to [email protected] and a member of the editorial team will read it — we do not rely on automated replies to do the work of a real answer.
We aim to reply within two working days. If your enquiry relates to a specific casino, bonus, or article, mention it by name and, where relevant, the free spins offer or promotion you are asking about. It helps us route your message to whoever knows that corner of the site best and get back to you faster.
What We Can Help With
We hear from readers across Canada for all sorts of reasons. Some of the most common include:
- Questions about free spins and bonus terms — If a wagering requirement, expiry date, or eligibility rule on one of our reviewed casinos isn't clear, ask us and we'll walk you through it.
- Corrections — Bonus terms, spin counts and welcome offers change often. If you notice something on the site that looks out of date, we want to know so we can check it and update it.
- Site suggestions — If there's a Canadian online casino, payment method, or topic you'd like us to cover in more depth, tell us.
- Partnership and editorial enquiries — If you represent a casino brand, software provider, or payment platform and would like to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about responsible play — If you or someone close to you is struggling with gambling, let us know in your message and we will point you towards appropriate support resources.
How Our Rankings and Reviews Work
A lot of the messages we get ask how we arrived at a particular rating or why one casino sits above another. In short, our editorial team reviews each operator against factors such as licensing, game selection, payment options relevant to Canadian players, and the fairness and clarity of bonus terms — including how free spins are credited, wagered, and paid out. Commercial relationships with any casino brand do not buy a higher position on our pages. If you'd like more detail on how a specific ranking was reached, ask us directly and we'll explain the reasoning.
Note that our reviews and comparisons are for Canadian players; if you're researching options outside GamStop restrictions in the UK, that's covered separately on our Trusted Non GamStop Casinos UK page rather than here.
What Happens After You Send Your Message
Every email is read by a real person on our team, not filtered through a bot. We aim to respond within two working days, though this can stretch a little during busier periods — thank you for your patience if it does. If your question needs input from more than one person, such as a technical or partnership matter, we'll let you know it's being passed along rather than leaving you waiting without an update.
Keeping Our Content Accurate
Free spins offers, deposit bonuses and wagering rules at Canadian online casinos shift regularly, and we rely partly on readers to flag anything that looks off. If a promotion listed on our site has expired, changed its terms, or simply didn't match what you experienced when you signed up, tell us. Reader reports genuinely feed into how quickly we update a page.
Whatever brings you here — a question, a correction, or an idea for what we should cover next — we'd like to hear it. Send us an email and we'll get back to you as soon as we can.