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  • South Africans Prefer Using Mobile Apps Over Other Banking Interactions

    The FNB banking mobile app is now zero-rated for South Africans. Photo - CompareGuru By Peter Pedroncelli, 7:26 am

    South Africans prefer to use their bank’s mobile application rather than other interactions with the institutions in question, including in-branch and contact via telephone. Respondents to a Avaya survey revealed that a digital-first approach to dealing with their basic banking needs is preferred over any direct contact with bank staff, choosing to talk to another individual only if absolutely necessary.

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