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South Africa’s Best And Worst Banks For Digital Experience

South Africa’s Best And Worst Banks For Digital Experience

Columinate has revealed the results of its sixth annual Internet Banking SITEisfaction survey, showing Capitec to be the new king in the digital banking category, ousting FNB.

Capitec also picked up top honors in the Mobile Banking category, but FNB beat the newcomer in the Internet Banking category by a fraction of a percentage point.

Columinate’s SITEisfaction survey is a measure of customer satisfaction with digital banking services in South Africa.

The report is considered by the industry as an essential feedback tool, as it reveals the behaviors and experiences of the banks’ online customers.

From Business Tech.

Columinate evaluated the consumer satisfaction of the banks’ online and mobile banking offering as a whole in this category. While FNB was crowned the winner of the new category in 2016, Capitec secured the top spot in 2017, scoring 81 out of a possible 100.

FNB scored marginally lower than Capitec in the Digital Banking category, and came in a close second (79/100); ahead of Nedbank and Standard Bank, which were tied for third place with 61 points.

Absa, which enjoyed significant improvements over the course of the last year, still trailed the field with 55 points.

This category takes a holistic look at all the mobile banking solutions banks offer, from mobile applications to mobi-sites for both mobile phones and tablets.

Capitec scored 83 points out of a possible 100, up from last year’s score of 72. FNB secured silver with a respectable score of 80/100. Nedbank enjoyed a spike in mobile banking satisfaction levels, placing third with a score of 71/100, up from 66/100 in 2016.

Read more at Business Tech.